For candidates residing in the UAE
If you decide to take a course at RTC you will need to fill in a registration form. Please note that one form should be completed per student. After submitting the form you will be invited to come and meet with a tutor to determine the level you require and draw up a suitable programme of study. The schedule, as well as the start and end dates of your course will be decided at the same time. You will then be given an invoice for payment of the course.
Your course must be paid for a minimum of one week prior to its start date. If the course is due to begin within one week, payment must be made immediately.
Payment can be made directly at our office, by cash or cheque, or via bank transfer to our company account. If the payment is made via bank transfer, you are asked to present RTC with a copy of the transfer receipt from the bank as proof of payment. The course is considered paid for only once RTC's bank account has been credited.
Cancellation and refund of lessons
Group lessons at RTC may not be cancelled or postponed. Group lessons missed on the client’s part will not be rescheduled or refunded. Missed group lessons must be paid for in full.
Individual lessons may be cancelled no later than 24 hours before the lesson is due to begin. In the event of cancellation the lesson must be rescheduled to a date and time which has been mutually agreed. If the lesson cannot be rescheduled, the client will be issued with a voucher, which can be used for payment of a subsequent course at RTC.
For candidates from other countries
Booking deadlines
All short–term courses, of up to 4 weeks in length, must be booked 30 days in advance.
Terms of payment
Payment in full (including enrolment fee) should be settled no later than 30 days prior to the course start date, or immediately if enrolling within this period.
Accommodation
On request RTC will arrange accommodation for you at the hotel of your choice. A handling fee of $100 is charged in the event of cancellation.
If you decide to cancel less than two weeks prior to your scheduled arrival date RTC will charge a cancellation fee of up to $500, depending on the period of stay and the room rate in question.
UAE visa application
If you request accommodation through RTC, we will assist you with your visa application free of charge.
Arrival and beginning of tuition
Since all courses start on Sundays, students are expected to arrive in the UAE on Saturday. Course participants who have booked accommodation through RTC are met at the airport and driven straight to their accommodation at no extra charge, provided they arrive on the Saturday.
Lessons
A lesson lasts for 45 minutes.
One session consists of two consecutive lessons. Breaks of 10 minutes are taken between sessions.
Cancellation fees
Cancellations should be made in writing (by email or fax) and sent directly to our office. Cancellations fees are charged as follows:
Cancellation made more than 30 days prior to the beginning of the course – 10% of course fee.
Cancellation made more than 10 days prior to the beginning of the course – 30% of course fee.
Cancellation made within 10 days of the beginning of the course - 70 % of course fee.
Programme suspension/discontinuance
If you opt to suspend or discontinue your course, you should notify RTC in writing at least three days in advance. Under no circumstances does the participant have the right to a full refund. A partial reimbursement is at the discretion of RTC.
Late arrival or absences during the course
RTC will not compensate for the late arrival or absence of the client through refund or additional lessons.
Minimum age
The minimum age for all our courses is 18. Students who are part of a closed group can be aged under 18, provided an adult is present in the group.
Insurance cover
Participants are asked to check their personal insurance cover as they are not automatically insured by RTC against illness, accident, theft, personal liability etc. If you do not have adequate insurance cover, RTC can provide you with insurance from an international insurer (on request).
Group courses
If RTC has to cancel a group course due to a lack of participants at a particular level, a student will receive individual tuition for a period equivalent to 75 % of the group lessons booked. Under no circumstances will the participant receive a refund of the fee.
Change of programme
RTC reserves the right to change the programme in an appropriate way in the event of riots, strikes, war or any other force majeure. RTC cannot be held responsible for changes occurring as a result of such events.
If you have any questions regarding our courses or wish to request more detailed information, please contact us by email, telephone or fax. We will answer any email or fax no later than the next working day. |